Embarking on a journey with Relax Getaways Pvt. Ltd. signifies more than just a trip; it’s an experience of a lifetime. Whether you're stepping into the world of Trekking in Nepal, immersing yourself in our Cultural and Historical Tours, or seeking the thrill of an Adventure Sports Tour in Nepal, we are dedicated to delivering unmatched quality and service. To ensure a smooth and transparent relationship with our travelers, we've outlined the following terms and conditions. These not only uphold our commitment to excellence but also safeguard the interests and expectations of our esteemed guests.
Booking & Confirmation
Venturing on a trip with Relax Getaways Pvt. Ltd. is a seamless process tailored for your ease. Once you've zeroed in on your desired itinerary, be it an Adventure Sports Tour in Nepal or the serene Cultural and Historical Tours, a deposit, amounting to a certain percentage of the complete trip cost, becomes essential to secure your spot. This upfront payment not only facilitates the reservation of premium accommodations, adept guides, and other integral amenities but also ensures your expedition remains unhindered. Moreover, for specialized excursions, such as Helicopter tour packages in Nepal or the sought-after Luxury Trekking in the Everest Region, confirmations are primarily based on availability. Any updates regarding the same will be communicated to you without delay, ensuring clarity and transparency.
Financial transparency and convenience form the bedrock of our payment policies. Before embarking on your chosen escapade with Relax Getaways Pvt. Ltd., the entirety of the trip cost needs to be settled, unless a separate mutual agreement has been established. Recognizing the diverse preferences of our clientele, we offer an array of payment avenues. Comprehensive details and guidance regarding these payment methods will be shared during the intricate stages of the booking process, promising an effortless experience.
Securing Your Travel Experience: To meticulously curate and bring to life the adventure you've envisioned, Relax Getaways Pvt. Ltd. requires a deposit amounting to 30 - 40% of the total trip cost. This deposit ensures that every intricate detail of your trip is taken care of seamlessly. After expressing your interest, we anticipate receiving the deposit within a fortnight. Once received, our team springs into action, carving out an exceptional experience tailored for you.
For payment, you have two primary avenues: direct bank transfer or a secured online transaction via a credit card through WeTravel. Do note, card transactions come with an additional surcharge of 3% for the service. Furthermore, for exclusive tours such as Helicopter Tours, India Tours, Bhutan Tours, and Tibet Tours, the entire trip cost needs to be settled in advance, ensuring meticulous planning and perfection in execution.
Flexible Payment Options
Once you receive our confirmation for the trip you've selected, the commencement of your experience with Relax Getaways Pvt. Ltd. hinges on your initial payment. To ensure convenience, we offer multiple payment methods:
Online Card Payments: Your trust is paramount to us. Therefore, for online transactions, we collaborate with WeTravel Smart Payments, a globally recognized payment gateway, ensuring the utmost confidentiality of your personal and transaction data.
Bank Transfers: If you gravitate towards making a bank transfer, simply get in touch, and we'll promptly furnish the necessary bank details. Once you've processed the transfer, drop us an email containing the transaction reference or slip, and our team will coordinate the next steps.
Alternative Modes: Depending on our organizational guidelines, we may also entertain e-wallet transactions, direct cash settlements in Nepal, and other modes. We encourage you to discuss all possible payment avenues to determine the most suitable method for your needs.
Cancellation by the Traveler
Embarking on an expedition, especially in a diverse landscape like Nepal, requires meticulous planning and reservations in advance. Keeping this in consideration, our cancellation policy is designed to be as fair and transparent as possible. If travelers opt for cancellation more than 30 days prior to the trip commencement, they can anticipate a full refund, albeit with the deposit amount deducted. For those making cancellations between 15 to 30 days of the start date, 50% of the total trip cost will be retained. And unfortunately, if cancellations occur less than 15 days before the journey begins, refunds cannot be facilitated. It's pivotal to be aware that specific offerings, such as Helicopter Tour Services in Nepal or exceptional experiences like Destination Weddings, carry with them bespoke cancellation norms, given their unique and specialized nature.
Changes in Itinerary
The heart of any journey, particularly in diverse terrains like Nepal, is the itinerary. At Relax Getaways Pvt. Ltd., we put in substantial effort to stick to the planned journey. However, the unpredictable nature of travel, be it changing weather patterns, unexpected political shifts, or any unforeseen developments, might occasionally warrant itinerary adjustments. In such instances, our primary focus shifts to ensuring your utmost safety. Concurrently, we are dedicated to providing an alternative that not only aligns with the initial offering but, wherever possible, surpasses it in value and experience. Your satisfaction and well-being remain our paramount concern.
Venturing into the myriad landscapes of Nepal, from the soaring peaks of the Himalayas to the dense forests of the Terai, brings with it certain unpredictable elements. Hence, Relax Getaways Pvt. Ltd. strongly advises all travelers to arm themselves with a robust travel insurance policy. This comprehensive coverage should not only cater to the usual travel mishaps like lost baggage or trip cancellations but should also encompass more severe contingencies such as medical emergencies, evacuations, or unforeseen calamities. Ensuring you have a safety net in place allows for a more relaxed and enjoyable journey, knowing that potential disruptions are covered.
Health and Fitness
The diverse offerings of Nepal, particularly intense treks like the Everest Region Trekking or the Annapurna Region Trekking, come with their set of challenges. Such endeavors demand not just mental fortitude but also a commendable level of physical robustness. To ensure a seamless and enjoyable trekking experience, we urge all our travelers to undergo a thorough health check-up and get a physician's clearance. Being aware of one's physical capacities and limitations is crucial. Further, any pre-existing medical conditions, allergies, or health concerns should be transparently communicated to us in advance, ensuring personalized care and safety precautions.
Respect for Local Customs
One of the profound joys of travel, especially during Cultural and Historical Tours, is immersing oneself in the rich tapestry of local customs, traditions, and rituals. Nepal, with its intricate blend of cultures, offers a treasure trove of experiences. However, it's of paramount importance for travelers to approach these with sensitivity and respect. Local customs, religious practices, and traditions hold immense significance for the communities, and being a considerate and respectful traveler not only enriches your own journey but also fosters positive interactions. Remember, the essence of travel lies in mutual respect, understanding, and learning from diverse cultures.
Navigating the diverse landscapes and experiences of Nepal with Relax Getaways Pvt. Ltd. is an odyssey of wonder, discovery, and personal growth. While we strive to curate the most enriching journeys for our travelers, it's essential to understand and respect the terms and conditions that guide our mutual relationship. These guidelines are not mere formalities but are crafted with the well-being and satisfaction of our travelers at their core. Adhering to these terms ensures that every journey, whether it's the thrilling Everest Region Trekking or the tranquil Cultural and Historical Tours, is seamless, safe, and truly memorable. It is our shared responsibility, as a service provider and traveler, to ensure the essence of respectful and responsible tourism is upheld throughout every adventure.