At Relax Getaways Pvt. Ltd., we deeply value the trust and investments our travelers place in our hands. As you embark on a journey with us, be it through the breathtaking terrains of Trekking in Nepal or the opulent escapades of Helicopter Tours, we recognize that unforeseen circumstances can arise, necessitating changes in plans. Our Refund and Cancellation Policy has been thoughtfully crafted to offer clarity, transparency, and flexibility. This policy not only exemplifies our commitment to ensuring a seamless experience for our clientele but also offers peace of mind, allowing you to look forward to your adventure without any reservations.
Booking and Confirmation Process
When you choose to embark on an exhilarating journey with Relax Getaways Pvt. Ltd., an initial deposit, constituting a specified percentage of the overall trip expenditure, becomes requisite to solidify your booking. This advanced payment is pivotal in helping us ensure dedicated reservations across various segments - be it top-tier accommodations, proficient guides, or other essential services tailored for your chosen adventure, whether it's a holistic Tour in Nepal or other exclusive packages. As we strive to provide unparalleled experiences like the awe-inspiring Helicopter Tours, thrilling Adventure Sports Tour in Nepal, or the prestigious Luxury Trekking in the Everest Region, the final confirmation of these services largely hinges on their current availability, details of which will be shared without delay.
Traveler Initiated Cancellation:
For those who opt to cancel their bookings over 30 days prior to the scheduled trip commencement, a complete refund will be initiated, with the initial deposit amount being the only exception.
For cancellations that occur between 15 to 30 days of the trip's starting date, 50% of the total trip expense will be retained by us, with the rest being refunded.
Regrettably, if the cancellation is relayed less than 15 days before the set departure, no refund can be facilitated.
Importantly, certain experiences, notably the Helicopter Tour Services in Nepal and distinct packages curated for Destination Weddings and Honeymoons come with their own bespoke cancellation stipulations, primarily due to their specialized nature and associated commitments.
Adjustments Initiated by Relax Getaways Pvt. Ltd.
Our unwavering commitment at Relax Getaways Pvt. Ltd. is to ensure the delivery of the services we promise. However, the dynamic realm of travel may, at times, present unpredictable challenges, encompassing natural disturbances, volatile political scenarios, or other unforeseen external events. On the rare occasion where we find ourselves compelled to revoke a booking owing to such externalities, we stand prepared with alternative trip solutions tailored to match the original experience. If such an alternative doesn't resonate with your preferences, we guarantee a full refund, always prioritizing your safety, comfort, and peace of mind.
Procedure for Refunds
Our refund mechanism is designed for ease and transparency. Any refund due will be channeled back using the same payment gateway you employed during the initial booking process. It's pertinent to note that, while we initiate refunds promptly, the reflection of the credited amount in your account might vary based on individual banking protocols and transaction methods. Generally, this process could range anywhere up to 15 days. We recommend liaising with your respective banking institution for any specific inquiries related to refund timelines.
At Relax Getaways Pvt. Ltd., we remain empathetic to the unpredictable nature of life's events. There might be moments when unforeseen dire circumstances, be it a critical illness or pressing emergencies, dictate your decisions. In such scenarios, we adopt a more personalized approach, examining each cancellation and its underlying reasons individually. This ensures that our valued travelers aren't subjected to undue financial strain in trying times.
Advocating for Travel Insurance
Journeying to diverse terrains and cultures is an enriching experience, but it's also prudent to be prepared for the unexpected. To counterbalance unforeseen setbacks, we earnestly advise all our travelers to invest in a robust travel insurance policy. Such a protective measure acts as your financial shield, safeguarding you against sudden cancellations, emergencies, or any other unforeseen events that might arise during your travels. With comprehensive travel insurance in place, you can embark on your adventures with an added layer of security and peace of mind.
In the ever-evolving landscape of travel, flexibility and understanding are paramount. At Relax Getaways Pvt. Ltd., our Refund and Cancellation Policy stands as a testament to our commitment to our travelers' needs and concerns. Whether you're delving into the depths of Trekking in Nepal, experiencing the sheer luxury of our Helicopter Tours, or any of our myriad offerings, our goal is to ensure a smooth, hassle-free journey from start to finish. We deeply appreciate the trust you place in us, and in return, we pledge transparency, fairness, and unwavering support, ensuring every adventure with us, regardless of unforeseen changes, remains a memorable one.